Terms of Sale
These Terms of Sale govern the purchase and performance of paid services offered on CGS Hub by RapidHost (sponsored slots, VIP subscriptions). They complement the Terms of Service. Any order implies full acceptance of these Terms of Sale.
Purpose
These Terms of Sale set out the conditions of sale of paid digital services offered by RapidHost on CGS Hub: server promotion (sponsored slots) and Standard / Premium / Premium+ (VIP) subscriptions, carried by a server or a team. The features of each offer are described on the Pricing page before any purchase.
Prices
Prices are shown in euros, all taxes included, on the Pricing page. They may vary according to the displayed market. RapidHost reserves the right to change prices at any time; the applicable price is the one shown at the time of order confirmation. No extra fee is charged beyond those indicated before payment.
Payment
Payment is made online by card via our payment provider Stripe. The order is confirmed only after Stripe has validated the payment. An invoice or receipt is sent by email to the address associated with the account. RapidHost never has access to card data, which is held by Stripe.
Delivery of the digital service
The services sold are exclusively digital. A sponsored slot goes live as soon as payment is confirmed. A VIP subscription opens access to the corresponding features as soon as Stripe confirms payment. No physical delivery takes place. The customer is notified of activation by email at the address associated with the account.
Right of withdrawal
In accordance with article L221-18 of the French Consumer Code, consumers have a 14-day period to exercise their right of withdrawal without having to justify any reason. However, for digital content or services fully performed upon subscription (immediate access to VIP features, immediate publication of a sponsored slot), the user acknowledges, by ticking the box provided for this purpose when ordering, expressly waiving their right of withdrawal once performance of the service has begun with their agreement, in accordance with article L221-28 of the French Consumer Code. To exercise this right before full performance, contact contact@cgs-hub.com.
Refunds
Unless required by law, fully performed services (a sponsored slot already live, a VIP period already opened) are not refundable. A subscription period already started is not refunded pro-rata in the event of cancellation. In case of a duplicate payment, an error attributable to RapidHost, or lasting unavailability of the service, a refund may be requested from contact@cgs-hub.com.
VIP subscriptions
VIP subscriptions are taken out for a one-month period and are automatically renewed at each due date, unless cancelled by the user before the renewal date. Cancellation is possible at any time from the "My account" area or the Stripe management portal; it takes effect at the end of the current period, without pro-rata refund unless required by law. Plan changes follow the terms presented on the Pricing page.
Complaints
For any complaint relating to an order, a payment, or a subscription, contact contact@cgs-hub.com. RapidHost endeavours to acknowledge receipt and handle the request within a reasonable time. Consumers may use a consumer mediator free of charge. The mediator's contact details will be provided on request and once they have been designated.
Applicable law and disputes
These Terms of Sale are governed by French law. In the event of a dispute, an amicable solution will be sought before any legal action. Consumers may use a consumer mediator free of charge. Failing an amicable agreement, French courts shall have jurisdiction, unless a mandatory provision states otherwise.